Strongstead · Help

Support

Frequently asked

Does SOS call emergency services for me?

No. Strongstead never dials or sends anything on its own. The CALL button opens the Phone app with your configured emergency number; SOS opens the standard Messages composer pre-filled with your message and location — you review and press send. In a real emergency, always call your local emergency services first.

I forgot my vault PIN or backup passphrase.

For your security these are never stored or transmitted anywhere, which also means they cannot be recovered or reset by us. Without the vault PIN, encrypted notes and documents cannot be decrypted; without the backup passphrase, an encrypted backup cannot be restored.

iCloud backup says it's unavailable.

Make sure you're signed in to iCloud (Settings → your name) and that iCloud Drive is enabled for Strongstead in Settings → Apple ID → iCloud → Saved to iCloud.

Family Share isn't syncing.

Both devices need to be signed in to iCloud, online, and members of the same family share. Check the per-category sharing scope in Settings → Family Share on the sending device — a category that's turned off there never leaves that device.

Can I use the maps offline?

Yes — open Maps and download an offline region while you still have a connection. Downloaded regions work without any network.

How do I delete my data?

Deleting the app removes all local data. Backups can be deleted from the Files app (iCloud Drive → Strongstead). See the privacy policy for the full picture.